Measuring organizational responses to the student complaints in the perceived justice framework: Some evidence from northern cyprus universities

Erdogan H. Ekiz*, Huseyin Arasli, Guita Farivarsadri and Ali Bavik

¹School of Hotel and Tourism Management, The Hong Kong Polytechnic University, New East Ocean Center, Room 102a 9 Science Museum Road, TST East, Kowloon, Hong Kong, SAR.

²School of Tourism and Hospitality Management, Eastern Mediterranean University, Famagusta, Northern Cyprus via Mersin 10 Turkey.

³Faculty of Architecture, Eastern Mediterranean University, Famagusta, Northern Cyprus via Mersin 10 Turkey.

⁴Department of Tourism, University of Otago, Dunedin, New Zealand